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Level 2 Support Manager | FinTech

Level 2 Support Manager | FinTech

Job Title: Level 2 Support Manager | FinTech
Contract Type: Permanent
Location: NSW
Industry:
Reference: 888485
Contact Name: Barry Foster
Contact Email: barry@talentrealised.com.au
Job Published: August 21, 2019 09:00

Job Description

About Them

One of Australia's most iconic Financial Institution's is currently sourcing a highly capable Level 2 Support Manager. Based in the heart of Sydney CBD you will be responsible for all aspects of Corporate Front-line Support and End User Technology environments. 


Day to Day

  • Provide Service Desk function to the Corporate team, utilising email, phone, online and walk-up methods.
  • Deliver Level 2 support for Corporate devices, in-building technology, collaboration facilities and telephony
  • Deliver Level 2 support for Broker BYOD devices running Windows & Mac in a cloud-based security model
  • Provide knowledge, process and guidance to Broker Support Services who provide Level 1 Service Desk for brokers and stores.
  • Continuous improvement on processes, knowledge, systems and self-service capabilities to reduce user incidents and requests.
  • Ensure that all user environments are continually maintained to manage security vulnerabilities, reduce incidents and improve functionality.       
  • Provide education to new users on technology within the environment and existing users on newly introduced technologies or processes.
  • Deliver a timely, accurate and auditable User admin service, including continual enhancement of processes to reduce manual effort and improve controls.
  • Facilitate timely and complete User Access Verification tasks on a regular basis.
  • Complete risk assessments on designs, including options to mitigate issues identified
  • Commercial and technical management of vendors engaged to provide user technology services, platforms, networks or solutions.
  • Ensure that appropriate controls are designed, implemented and regularly monitored and reported to manage technical and operational risk with Risk Appetite.
  • Develop peer, cross-functional and cross-business relationships to maximize best practice sharing and deliver customer-centric technical support
  • Manage assigned budget & use commercial acumen to negotiate outcomes which meet business, project or BU expense requirements
  • Keep current on emerging technology trends to determine applicability to present and future environment
  • Run small implementation projects as required within the BU
Aust
You'll Need
  • 7+ years of professional experience in the area of Information Systems
  • Experience designing and enhancing End User Technology environments using automated toolsets, Identity management systems and collaboration platforms
  • Undergraduate degree in Information Systems, Computer Science or related discipline
  • Proven ability to lead, energize and motivate technical teams
  • Experience with implementation and embedding of ITSM processes, in particular, Incident, Problem, Change & Knowledge across a multi-vendor environment
Want to apply?

If you think this role is for you, click "apply now" and send us your CV in WORD format only.

If you'd like to find out more about the role before you apply, call Barry Foster for a confidential discussion on 0413 301 887 or barry@talentrealised.com.au.

Please note; because we're expecting a lot of interest in this role, we'll only be contacting successful applicants.

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