Work with one of the most respected property companies in Australia that are ASX Top 50 and who are committed and passionate about excellence and delivery of an exceptional customer experience throughout their environments!
Day to Day
The role of the Customer Experience Representative is always to deliver a great customer experience to employees and guests by ensuring an exceptional standard of customer service. In addition:
- ‘Meet & Greet’ our customers and visitors to ensure they have a welcoming and professional experience while in Head Office.
- Build relationships with regular visitors to anticipate their needs and preferences to optimise their experience.
- Maintain the appearance and functionality of the external meeting rooms, Concierge and Lobby areas
- Actively manage Workplace resources including wireless presentation clicker, microphones, Concierge laptops and maintain accurate records of bookings for these.
- Manage the co-ordination of room set-ups for larger meeting rooms to ensure the room is ready and well presented.
- Proactively managing meeting rooms daily and weekly in readiness for the week. Working closely with the F&B team on service and setups.
- Assist the Workplace Services Manager, Food & Beverage & Events Co-ordinator and all business units requesting an inhouse activation/event.
- Ensure the smooth and professional operation of the switchboard
- Incoming calls are answered and actioned in a timely and efficient manner.
We are looking for people who have experience in a similar role in a corporate environment or customer service experience in a hospitality or hotel environment with great Microsoft Office skills
- Exceptional Customer Service experience
- Approachable, energetic and motivated
- Friendly and welcoming with high professional standards
- Enthusiastic and fast learner willing to cross skill and grow within the business
- Ability to mediate and provide great solutions
- Confident and friendly communication skills
- Ability to work independently
- Supportive Team player
- Some project management skills
Please ensure your resume is sent in WORD FORMAT only