Assistant Manager, Digital Commerce & Omnichannel

Assistant Manager, Digital Commerce & Omnichannel

Job Title: Assistant Manager, Digital Commerce & Omnichannel
Contract Type: Permanent
Location: NSW
Reference: 1132876
Contact Name: Micki Persky
Contact Email:
Job Published: July 15, 2021 13:32

Job Description

The Opportunity
Work with a global prestige, high-end luxury goods and jewellery brand that has become synonymous with elegance, innovative design, fine craftsmanship, and creative excellence. With more than 10,000 employees and over 300 stores worldwide, our client continues their commitment to exceptional quality, sustainability, and innovation in this luxury space and is undoubtedly a brand that resonates with you and that you love.
Your New Role
Reporting to an incredibly dynamic Digital Director, as Digital & Omnichannel Assistant Manager you will lead with an exceptional client/customer experience mindset and be responsible for improving customer conversion by working closely with Brand Marketing and Global partners to ensure all digital initiatives put the customer experience first, drive sales, build brand equity and enable seamless shopping experiences.
The main roles and responsibilities for this position will include the following:
  • Manage onsite conversion to drive purchases online and in-store by influencing browsing behaviour from consumers.
  • Plan, implement and monitor the merchandising program through effective product data analysis to ensure website content drive sales and build brand equity.
  • Manage the personalization plan including the online product recommendation engine in collaboration with the Global Omni-channel team.
  • Analyze product, price point, and collection trends to maximize consumer demand, drive conversion and ensure adequate fulfillment/replenishment levels.
  • Manage, scale and optimize contact methods and client service features offered on-site. This includes Chat/Messaging channels in partnership with the Manager, Client Care to enable seamless shopping experiences.
  • Assist in the delivery of the omnichannel roadmap / ensure execution according to plan
  • Research and analyze industry best practices and digital utilization to foster innovation to customers, online and in-store.
What You’ll Need
  • Minimum of 3-5 years of experience in a performance digital environment.
  • Good understanding of omnichannel customer management across the website, and in-store.
  • Strong analytical and troubleshooting skills with a passion for testing and optimizing.
  • Exceptional interpersonal and stakeholder management skills and an ability to build effective relationships.
  • Great business acumen and strong analytical and project management skills.
  • Good verbal and written communication skills.
The good stuff you’ll get when you get the job
For all of your hard work, you will be rewarded with the opportunity to be part of one of the best luxury brands in the WORLD that are well known and loved by many consumers.
  • Outstanding culture
  • Incredible staff incentives and discounts across a number of luxury brands
  • Major exciting launch events with celebrities
  • Superb newly renovated and ICONIC CBD offices
Want to apply?
Please ensure ALL resumes are sent in WORD FORMAT ONLY.
Successful applications will be contacted by phone.

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